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Returns

General

We Want you to love your Materia Rica products but if for any reason you are not completely satisfied with your purchase, simply return the item to us within 30 days of the shipping date along with your returns form. 

Postage for overseas returns will have to be covered by the customer.

For hygiene reasons unfortunately we cannot exchange or accept returns of earrings if the packaging has been opened.

Returns of refunds on Sale items are limited to 14 days after receipt, unless they are faulty or damaged.

All we ask is that the items you send back are:

Unworn & unopened

In their original packaging.

To arrange a return, please get in touch with us, stating your order number & the product you are needing to return.

Your refund will be credited in the same manner and to the same account used to make the original purchase. We regret that we are unable to refund the initial postage costs for returns.

The item is on your responsibility until it reaches us. We recommend using trackable and insured postal services.


How long does it take?

We process a refund or exchange within 3 working days of receipt of your return. At this point we will e-mail you confirmation of a refund, or send you your replacement. 


Faulty, damaged or missing

If the item you received is not what you originally ordered, or is faulty in any way, please contact us within 7 days of receiving it giving us your name. address and your order number, photos of any damage, and let us know if you require a refund or a replacement. 

In case of damaged or faulty, we must have photographic evidence to process any claims, and we will refund any postage costs to you or send you out a replacement free of charge.